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Frequently Asked Questions
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How to Navigate the Website
How to Use a Drop Down List
How to Place an Order
Add to Wish List
Vat
PayPal
PayPal Registration
Personal / Business Cheque
Postal Orders
Telephone Ordering
Order Despatch
Delivery Service
Item Tracking
Local Delivery
International Orders
Tested on Animals
Product Ingredients
Product Samples
Returning Your Goods
Event Organisers
Wholesale
More Eco Friendly
Selling Products Unwrapped
Recyclable Packaging
Suppliers
Storing Of Our Products
In House Printing
Ingredients We Use
Publicity
Sodium Laureth Sulphate
Shelf Life
Q: How to Navigate the Website
How Do I navigate Your Website?
A:
The Soap cauldron offers a large navigation pane to your left of the website.
Here you can select a category of your choice by clicking the left mouse button.
This will in turn lead you to a sub category page showing you all the choices available for that category in a thumbnail format.
Again simply click the thumbnail picture that you would like to discover more about
& this will lead you to a more detailed product information page with larger images & the capability of being able to add that product to your shopping cart.
If you click on an image in this area it will enlarge giving you a close up shot on the product of interest.
Q: How to Use a Drop Down List
What is a Drop Down List?
A:
Within The Soap Cauldron's vast array of products, you will find that we have drop down lists on some of the product pages. These are in place due to large quantity's of products that we have with many varying fragrances/colours.
This allows you to select the fragrance that you require of a particular product with ease. The numbers in brackets beside the various fragrances/colours relate to the quantities currently available of that particular product. You will not be able to order more than is available of any fragrance.
Q: How to Place an Order
How do I Place an Order With The Soap Cauldron?
A:
To place an order with The Soap Cauldron simply use the navigation buttons to your left, to browse our many body care products & bath treats.
When you have found the product you are looking for simply click the
"Add To Cauldron" button.
This places your product into your shopping cart.
From here you are able to continue shopping or adjust quantity's of a particular product or just head straight for checkout.
Once you proceed to checkout you will be asked to either login as a returning customer ( Details already on our system ) Or you can create a log in as a new customer ( so that your information is remembered for future purchases ), Alternatively you may proceed without registering.
You will then continue entering your delivery information.
Then Simply choose your delivery option & select payment method.
Q: Add to Wish List
What is a Wish List?
A:
On each of the product pages, beside the Add to Cauldron feature, you will see an option to Add To Wish List. This is a unique feature that allows each & every customer the option to save products of their interest to their personal log-in, so that you may return and view them at any time without the added burden of having to search & locate the product again. You can also send this wish list to a friend or family member to allow them to purchase these items for you for perhaps your birthday etc. To use this feature, simply click on Add to Wish List. You will be taken directly to a Log In page where you have the option of registering as a new customer, or logging in as an existing customer.
If you are a new customer, simply click on the New Customer link. You will be taken to a simple form where you will be asked to give basic details and where you can create your own unique user name & password.
To access your Wish List or to sign up as a new customer simply click the Wish List button on the left navigation pane.
Q: Vat
Are Your Prices Inclusive Of Vat?
A:
The Soap Cauldron adds vat @ the current rate @ checkout.
Q: PayPal
What Is PayPal?
A:
The Soap Cauldron uses PayPal for all transactions that are made on this site. PayPal is the worlds leading secure online payment system.
As you pass through The Soap Cauldrons secure checkout system
you will be using PayPal's secure server.
Here you will have several different payment options.
For more information with regards to PayPal please Click Here
Q: PayPal Registration
Am i required to register with Paypal to order from your site?
A:
If you are choosing to pay with either Credit or Debit card then Yes -
The Soap Cauldron requires a fast registration that allows you to securely sign up with PayPal, giving you all the online security benefits of being able to shop online with a secure method of payment from the comfort of your own home or office.
If you choose not to pay by these methods see our alternatives.
Q: Personal / Business Cheque
Can I Pay With A Personal Or Business Cheque?
A:
Yes, you can. As you pass through Checkout you will be given the option to tick one of Three boxes. Here you will tick the box marked "Personal Check" These instructions also apply to business cheques. Please make all cheques payable to:
J. Robinson
Go to our Contact Us page to view our business posting address.
Once we have received cleared payment your goods will be despatched.
Q: Postal Orders
Do You Accept Postal Orders As A Payment Method?
A:
Yes we do, as you pass through our checkout system you will be given Three payment options. Just tick the option marked "Postal Order"
Please make all Postal Orders payable to: J. Robinson
Then please forward the postal order to the address in the Contact Us page.
Q: Telephone Ordering
Can I pay over the telephone?
A:
Yes you can, just give our friendly staff a tinkle on 01787 281595.
Have your debit or credit card at hand & have us add your order over the phone.
We have a secure single manned office to take your calls as we value your privacy.
Q: Order Despatch
How Soon Can I Expect to Receive My Order?
A:
Once full, cleared payment has been received, expect to receive your order within 14 working days, remember your products are handmade to order, so this in itself requires a little loving & a little time. Deliveries will not include bank holidays.
Also remember that ordering from Mid November onwards is our busiest time of the year so please expect minor delays.
Q: Delivery Service
Which Delivery Service Do You Offer?
A:
The Soap Cauldron uses a courier for all parcels weighing over 1 Kg.
All items are tracked this way & offer a more reliable service. For items under 1 Kg items are posted via Royal Mail 1st class. We have 1 standard payment for both of these services so we will always refund the difference via Paypal - if we use Royal Mail so you never pay more than you have to.
Q: Item Tracking
Can I Track My Order?
A:
If your order has been sent via Royal Mail First Class Post, then no. However, if your order weighs over 1 kg it will be despatched via a courier, so yes, it will be tracked. We will automatically send you an order reference number via email. This ref no. can be used to track your goods from our location until it reaches your door. Fast secure & more reliable.
Q: Local Delivery
Do You Deliver Your Goods Locally?
A:
Yes we also deliver our goods locally.
If you wish to have your goods delivered to your door
& live within 20 miles of CO10 8BX
Then please choose "Local Delivery" as your shipping option at checkout.
Local delivery is exempt delivery charges.
To find this page look left to the navigation panel & click on Live Local for more info.
Q: International Orders
Does Your Company Despatch Outside Of The UK?
A:
Postage to International customers differ greatly to that of UK customers.
We recommend that all potential International customers contact us prior to purchase to confirm postage costs to their destination.
Please bear in mind that due to the weight of such products that we offer, postage can get expensive. We offer Royal Mail Airmail as our carrier see example below:
Royal Mail Airmail - weighing up to 1kg- Destination = International = £11.07
Royal Mail Airmail - weighing up to 1kg - Destination = Europe = £6.11
Weights that exceed 1Kg are charged at courier rates & also carry hefty postage.
For more information please visit Parcel Force Worldwide for up to date pricing.
We are very happy for International customers to arrange their own carrier from our destination to theirs. Please contact us with any queries on this through our
Contact Us
Q: Tested on Animals
Are Any of Your Products Tested On Animals?
A:
Absolutely not. We at The Soap Cauldron are totally against animal testing.
Our products are also suitable for vegetarians / vegans.
Q: Product Ingredients
How Do I Find Out The Ingredients For Particular Products?
A:
Simple. Most ingredients are listed directly by link from the very page you are viewing a product from. Just click on the View Ingredients link & you will be taken directly to the relevant page. Or alternatively click on our Goss Pot, which is situated in the middle of the Home Page. You will then be taken to The Soap Cauldron Blog. Go to menu & click Our Ingredients - here You will see a full & extensive Ingredients List of all our products. For ease of use they have been broken into several different categories (e.g. Bathtub Bliss, Skin Care, Soaps).Please also note we do not label our products with ingredient labels.
All our ingredients are listed within the "Goss Pot", this is done as a further step to cut down on wastage & become greener in our field.
Q: Product Samples
Does Your Company Supply Free Samples?
A:
Due to the already low pricing throughout our store we are unable to issue free samples. If there is however something particular that tickles your fancy you only need add the one product to cart, to which keeps the price down.
Q: Returning Your Goods
Can I Return Products I Have Purchased?
A:
If you are not happy with your goods or you have changed your mind you may return your goods within 14 days from receipt.
However there are some exceptions:
Due to Hygiene reasons we cannot except returns from the following items:
Any items that are unwrapped or not in a sealed container
All product containers that are sealed & where the seal has not been broken are acceptable for return providing they are in the condition that they left us & are available for re-sale.
If the goods have been damaged or partly used then a refund will not be given for the damaged goods in question.
We also have the right to charge any expenses reasonably incurred in restocking or recovering the goods in question.
The Original P&P will be included in the refund. The goods must however
be returned at your expense - return postage is not included in any refund.
If you receive an item that may have been damaged in transit please contact us for an exchange / refund.
If you have any further questions with regard to our returns policy please let us know through the Contact Us page. Where we shall endeavor to answer all questions asap.
Q: Event Organisers
Are You Available For My Forthcoming Event?
A:
The Soap Cauldron Likes to cover many events that include:
Craft Fairs
Pamper Evenings
House Parties
School Events &
Fund Raisers
To see if we are available for booking please see our Events Calender.
Please feel free to contact us via our Contact Us page where you have the options of either mailing or phoning our friendly team.
Q: Wholesale
Do you Wholesale your products?
A:
No we are an online retail site only.
Q: More Eco Friendly
What effect will your Company have on the environment?
A:
More Eco Friendly is the key & the way forward, remember that everything we do as individuals will in some way have some impact on the world to which we live in.
What we purchase & use on ourselves, determines what we will throw away or in turn send for recycling. It is impossible to have no effect on our Eco system, but like many other people we to can take steps to minimise our impact as best we can.
To see what The Soap Cauldron does please read on in our FAQ's under Eco Friendly.
If you would like further information on becoming more Eco friendly with the planet & would like to see how you could do your bit please use the links below:
The UK Carbon Foot Print Project
The UK's carbon footprint is over 500* million tonnes of CO2 per year. Individuals account for 45% of this. Find out how you can reduce your footprint.
Friends Of The Earth
Going Green Can Save You Thousands of Pounds
Global Action Plan
Global Action Plan was created in 1993 as a different kind of environmental organisation, focusing on people and how they can take practical action in their everyday lives for a better world
Eco Store Ltd
Specialists in Fairtrade Jewellery, Gifts, Ladies Clothes,Baby & Toddler Clothes, Eco Household and Personal Care Products for All the Family
Q: Selling Products Unwrapped
Why are many of your products sold unwrapped?
A:
The Soap Cauldron offers many of its products unwrapped in boxes with a back card only. Much packaging can be saved this way. Purchasing a chunk of our soap sliced fresh from the block, will require a small piece of wrapping paper, this of course is much more beneficial than having to tear away many layers of packaging.
Q: Recyclable Packaging
So is your packaging recyclable?
A:
You will find that our main packaging items are cardboard, Glass & PET plastic bottles.
These are all recyclable.
Q: Suppliers
Are your suppliers local?
A:
Wherever possible we choose to use local suppliers that are close to us.
We wont however compromise the quality of the ingredients that we use.
We are proud to say that all our ingredients are sourced in the UK.
Q: Storing Of Our Products
How do you store your items?
A:
Due to the handmade quality of making our batches to order we do not require products to hang around in storage for long. This also indicates that we don't waste materials unnecessarily.
Q: In House Printing
What about your printing demands?
A:
The Soap cauldron chooses to print all of it's own labels as of when they are needed.
This alone minimises wastage. We do not use company's that require you to print tens of thousands of labels that sit around, then when labelling requirements change,
These would all have to be scrapped. We don't print catalogue's & save much wastage here. Basically by doing our own printing as of when required our waste is significantly reduced & this leaves us ready to react to any changes immediately.
Q: Ingredients We Use
Are your products safe?
A:
We work very hard to source the finest suppliers for our products.
All the ingredients used are vegetable based, none are derived from animals.
Our suppliers have over 30 yrs experience with cosmetic formulations & ingredients, this gives our team the knowledge to know what ingredients are safe for use. Because we refuse to have anything to do with animal testing we are restricted to the amount of ingredients that we know are indeed safe to use. Safety is based on years & knowledge in safe use & we also carry out test patches on our own human volunteers. Due to this you wont find us using ingredients that have just been released onto the market as they don't have the proven track record that we aim for.many ingredients have been deemed safe from extensive tests on animals but again we do not support this.
Q: Publicity
Can I research further?
A:
We have noticed over the years that some ingredients have indeed received some unwarranted adverse publicity, these are usually located on websites of people, who offer their "Safer" ingredients/products to the public. The sites are in fact preying on peoples basal fears in order to achieve greater sales, this in our opinion is not a positive marketing technique, most have also even replaced the tried & tested ingredients for other ingredients that have little or no history of safe use, to which is exceptionally risky. Please read on to learn more & follow our links to research further.
Q: Sodium Laureth Sulphate
Isn't this dangerous?
A:
No it is not. We use Sodium Laureth Sulphate (SLES) because this actually has by far the best safety record. This has been in use for many decades, some of our crafters have been using it since 1976, in millions of bottles of shampoo, shower gels, & not forgetting the bubble bath without one single complaint.
SLES has been the subject of a mud slinging campaign to which was spread through the internet & alternative health outlets. It was extremely difficult to trace it's source but it was finally tracked back to a manufacturer of a rival surfactant to which shamelessly exploited peoples good intentions to sell more of it's 'Safe' ingredient.
For further, unbiased information you can visit the following links, to which provide an explanation by Paula Begoun, one of the top researchers in the world of cosmetics ingredient research review & also the urban legend site Snopes.
Paula Begoun - Cosmetics Cop
CIR - Cosmetics Ingredient Review
Snopes.com Shampoo Sham
Q: Shelf Life
Because your products are natural, do you use preservatives?
Also what shelf life does this give your products?
A:
Preservatives are an essential part of many cosmetic products for safety reasons, especially in products like ours that are packed with fresh plant extracts.
Fresh food would not last to long in your kitchen, This is the same for the fresh ingredients in our products, unless of course we preserve them.
Without preservatives, certain cosmetic products can become overloaded with bacteria, mould and fungus, which can be very dangerous to the skin or eyes. Not all products need to be preserved however, and with 40% of our products preservative free, we don't use preservatives unless we have to.We use a mixture of Parabens to preserve our products. This is by far the most common method of preserving cosmetics, with Parabens being the second most used ingredient behind water. We use these ingredients, again because they have the best track record for safety. Not only do they do a very good job at protecting from a broad microbial spectrum, they have a very low risk of irritation and have good stability. It is interesting to note that Parabens have a natural origin - Parabens are formed from an acid (p-hydroxy-benzoic acid) found in raspberries and blackberries (Source: Cosmetics & Toiletries, January 2005, page 22).
Like other widely used ingredients, there have been some scare stories associated with this ingredient. A study in 2004 found traces of Parabens in breast cancer cells of 20 samples. However, the study left several questions unanswered. For example, the study did not show that Parabens cause cancer, or that they are harmful in any way and the study did not look at possible Paraben levels in normal tissue.
The Cosmetics Ingredients Review (CIR) reviewed the safety of methylparaben, propylparaben, and butylparaben in 1984 and concluded they were safe for use in cosmetic products at levels up to 25%. We use these preservatives at 0.2%. The CIR reviewed the safety of these ingredients again in December 2005 and found no reason to change its original conclusion about the safety of Parabens in cosmetics products.
Our products will shelf life approx 6 months.
At the moment, we have no reason to not use Parabens as our method of preserving our products.
For further research click on the links above - (Cosmetic cop).
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